Effective Date: 13th March 2025

Connecting2Care (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you submit your details through our Facebook Lead Generation Ads.

1. What Information We Collect

When you submit a form via our Facebook ads, we may collect the following information:

  • Full name
  • Phone number
  • Email address
  • Location (if applicable)
  • Any additional information you provide in the form

2. How We Use Your Information

We collect this information to:

  • Contact you regarding our NDIS support services
  • Provide information about eligibility, plans, and services
  • Respond to your inquiries and requests
  • Improve our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Protect Your Information

We take security seriously and implement measures to protect your personal data, including:

  • Secure databases with restricted access
  • Compliance with the Australian Privacy Act 1988
  • Limited access to authorised personnel only

4. How You Can Control Your Information

You have the right to:

  • Request access to your personal data
  • Correct any inaccurate information
  • Withdraw consent and request deletion of your data

To make any requests, please contact us at info@connecting2care.com.au or call 07 5654 5582.

5. Third-Party Services & Facebook Compliance

Our lead forms are hosted on Facebook, which may also collect data under their own Privacy Policy. Please refer to Facebook’s Data Policy for more details on how they handle your information.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: info@connecting2care.com.au
Phone: 07 5654 5582

By submitting your details through our Facebook Lead Ad, you agree to the terms outlined in this Privacy Policy.